I can now declare I am cursed. It’s monday night and i am still in Amsterdam. I showed up with Matt at the airport only to see on the blinking billboard in red LEDs under the delayed column a 8:00. I didnt know what to think at first: delayed 8 hours? 8 cabbages? No it… Continue reading So much for smooth flying
Category: Service design
My thoughts on service design, the design of some services, and the service and experience economies,
All is fair in love and biking…
Speaking of ecologies of service, I bought a bike a week and a bit ago. Not an easy task in a city that’s just swarming with them, they’re usually overpriced and demand is high, and so for the few weeks that I have in this lovely city, I didn’t want to invest 200 euros. I… Continue reading All is fair in love and biking…
Corny
I love the image of the tourist for this new image enhancing tourist remover web service… what is he, stalking someone? or just american?
More digital dating critique
Ok now I’m really freaked out… I found someone else I know on a dating site…arghh… the world of design is just too small. Ok coming back to it, now in Amsterdam, a friend of mine is also using online dating and I tried to get some feedback from her as well. She’s dutch, in… Continue reading More digital dating critique
How cultural are services?
Something interesting just occurred to me as I familiarize myself with the Dutch and Amsterdam (although I did date a dutch man once and have two great friends who are dutch). Here a waiter is actually paid very well, which is not the case at all in North America usually when young people who have… Continue reading How cultural are services?
The long way out…
(Warning…incoming rant) : ) I am now sitting on Richard’s plaid red and white puffy chair writing for the first time in ages and I thought I’d recount my journey door to door from Milan to London last week, simply because through the pain and agony of it, I think there are some design lessons… Continue reading The long way out…