designswarm {thoughts}

 

So Apple is making a smart watch (let’s call it what it is, “wearable” is too clunky and best used for non-screen connected products). It’ll do well enough with early adopters whenever they launch it and regardless of battery life but more importantly it’ll test one important assumption: is the ability to pay with a watch going to get people to wear them again? Fitness and sharing your presence have failed to get the market excited because they are short-term interactions. People go on diets for weeks or exercise for a few months. Paying for things is an everyday recurring action. Maybe Watch will be the payment card killer? If they come to the UK, paying for the Underground with a watch would beat card clash but readers are all on the left, so not an obvious gesture. Maybe that’ll pave the way for NFC Apple Rings.  Oh the possibilities.

This has been a strange day, mostly because some of my friends who have run a really great studio have decided to shut it down, 483 weeks in.

I met them when we were still students, Jack‘s class came to visit mine in Ivrea in April 2005.  The year after he was to design Availabot and I came up with the Good Night Lamp. I visited his RCA degree show which also included the work of Matt Brown (who would move on to work for them) and Andy (who designed most of Little Printer’s hardware) and became a great friend. I had met Timo at Ivrea while he was a visiting professor and remember being very inspired even then.

Almost 10 years on and with the help of Matt Webb, they worked up quite a team. People I admire, friends. Tinker had an office in the same building for many years and I always made sure to have lunch with whomever they’d hired because I knew they’d be smart. I also often hired them as freelancers when they left. They got what connected products could become and illustrated those ideas well. Interaction design, applied. Of their work, my favorites were the simplest projects, nice prints of a distorted New York (which i’m sure influenced Inception’s head of photography), simple yet powerful ideas about travelling and totally dystopian products like Little Printer which I rushed to buy. I used it with care and curiosity to remind myself of the few words of spanish I once knew, to get an etching of a butterfly every morning. Even when it seemed to stop working, I still have it now, next to my TV, unplugged, because it’s strange, it’s pretty and it looks good in my home.

What they tried to build was a real challenge. Middleware for the internet of things is tough. Reviving printing is even tougher. The market isn’t there yet, they’re too used to buying at Hamley’s things that can be explained easily. That isn’t what these guys do. Things are moving fast, but they started this journey a few years ago already. A little too early. That takes vision and courage. Too much of that exists out of sight, in large corporations, and they were small, imperfect, yet perfectly formed to react to today’s changing technological landscape. Because of that, I don’t doubt they’ll all find work quickly but I also hope they keep that spirit with them, the spirit of wanting to start small, perfectly, imperfectly formed companies. The internet of things needs that more than ever.

Berg team, see you soon, I hope.

As someone who makes a living of talking about and designing connected products, I also try to eat my own dog food. I signed up to Hive last summer after working with British Gas on an event and with EDF for years. I know enough about how the energy sector to be curious. These things aren’t easy to push through, design or deploy.

It cost me £200 and after some teething problems, was very useful in the deepest darkest of winter. I could switch the heating on from the comfort of my bed or as I emerged from the underground and was 20 minutes away from home. Or switch it off remotely. I now almost never interact with my thermostat.

Fast forward to a few months ago and British Gas reached out about the free setup of a smart meter that would give me another display to show how much money I was spending. That seemed useful and I agreed. So they came in last week to set up the new meter and display except as I live on the second floor it turns out the display’s radio signal can’t reach into my home. So if I want to know how much I’m spending I need to put some batteries in and bring the display to the meter which is outside the house.

This doesn’t make any sense. I asked the engineer if they were getting the data, wasn’t there some kind of online dashboard I could interrogate with that same information? No.

Thankfully they had problems provisioning the hardware so had to book another appointment in 2 months to complete setup. I won’t be completing this setup because frankly, connected product solutions that don’t offer consumer value but only offer corporate value should absolutely never be implemented or allowed to be rolled out.

Ideally the engineer should have never even begun the work and simply said: “We can’t get your display to work, so we won’t set it up” and that would be made me feel like they care about their customer’s energy use and not just their data gathering activities.

An even more ideal situation would be for the smart meter to connect to the Hive app and  show me the spending information there .

Implementing connected product solutions is as much about hardware and engineering problems as it is about corporate product development.  Different groups have to learn to interact with each other much more seamlessly, only then can successful customer experiences be designed.

In May, Ana Bradley joined my consultancy as a Partner and one of the first clients we worked on together was Imago TechMedia. We helped them plan an event for the insurance sector around the internet of things in a half day workshop. The insurance sector is one I’d recently been looking at anyway for a piece of strategy work I’m doing with the BBC R&D North Lab in MediaCityUK. In light of Cory’s post tonight  though I thought I’d share some quick thoughts on the matter.

For the past 4 years, insurance companies have been using connected hardware to offer flexible and dynamically generated premiums in the car industry.

• In 2010, MyKey was a feature on all new Ford cars which allowed parents to lend their car to their teenager and set parameters of usage.
• In Germany, all new cars have “black boxes” by default since a government ruling supported this in 2012.
• These days, companies like Ingenie set up the box on any car for the young driver (17-25 year olds) in your household and charge you premiums according to their driving behaviour

Now they are looking beyond cars and into the world of healthcare insurance (after all they’d been tracking your gym attendance) and what better consumer products to exploit than the emerging bubble of wearables?

This sounds good in principle: if you’re good, and you exercise you premium will be low. But what if you’re bad for just one week because you got dumped by a significant other? You spend less time in the gym and so are automatically penalised, even if you’re doing ok overall.

What if you’re really ill? Then the insurance company might offer you a plethora of connected devices, all in the name of making you pay less while they (via the product company) collect more and more data. If we’ve got issues with the NHS holding our data, well I’m not sure we’d trust insurance providers, after all private companies who own the devices can do whatever they like with the data. Remember that back in 2011, TomTom sold its satnav data to the Dutch police who then used it to set speeding traps and retro-actively send speeding tickets. 

So people start to panic and say “No I don’t want to be traced”. So they are charged more.

And this is where a new divide occurs: a new class system determined by data. The poor are tracked and traced while the rich can afford to pay more for their premiums and for anonymity by extension. This also means wearable companies will be tainted by that industry and will come to mean “i’m too poor to pay or ill for expensive insurance so I wear a connected device”.

Might sound a little Adam Curtis, but that future is what worries me about insurance companies.

I’ve been getting a lot of requests for coffees from startups who want to hear about crowd funding and the lessons I learnt running a campaign for the Good Night Lamp back in early 2013. I thought I’d capture what I’d say to them here and share it to a wider audience:)

1. What are you?

Before you take this on, have a think about what your product is. Is it a project? Is it a company? Is it a way to get PR for yourself/your consultancy? Is it a way to test the appetite for a corporate R&D idea?
Being self-aware is important in life and in business because it will help you deal with whatever outcome your campaign might have.

• If you’re a project there might be a lot of value in aiming to do a very small run of the product, say 50-100 and raising money for that. Most successful campaigns sit at the $15 000 mark which is not a lot at all in the world of hardware. So think about what you could do with very small amounts of money.
• If you’re a company, then see the next bull-it point. You really want to start building up the company pre-campaign.
• If you’re trying to get PR, well good luck. Journalists are bombarded with requests to write about crowd-funding projects in ways they weren’t a year and a half ago. You may find it easier to reach out to small specialised publications but the audience numbers vary accordingly.
• If you’re testing a corporate R&D idea, be clever about how you market yourself when smaller teams are trying to raise money on the same site. You’re probably not so fussed about the money, but they are and whatever you go after skews the market for everyone else if it’s too low. Try raising the amount of money that would cover your salary for eg. Also be truthful about your allegiances, it’s ok for you to be there, but let yourself known. A good example of how NOT to do it would be Samsung’s massively overthought lamp which only mentions Samsung in the smallest of print.

2. Talk to investors before.

Running a crowdfunding campaign turns a massive countdown timer on. Once you publish an idea in the public arena, you have a year to protect or patent it (this varies on what you’re building, but look it up) so you want to develop it as far as you can without crowdfunding and with external help: investors. Most early-stage investors (friends and family) will be happy helping you out with small amounts that will get you to the pre-industrialisation stage or past the rendering & prototyping stage. Once you go to crowd-funding, they will stick around and become your allies on what is often a long road to success. Meeting with investors pre-campaign is an important way to let them know you’re serious about the role of crowdfunding as a way to test the appetite for your product. Running a very successful campaign also increases your valuation (if you don’t know what that means go buy “Venture Deals” by Brad Feld straight away). So put a shortlist together and go meet the Partners (try not to waste time with Associates) before you go live and ask them for feedback. They might not want to invest early on but will be good to you if they like the idea. Be aware that making a project public also means potential competitors can learn from your success or failure. You are exposing yourself and your idea to the world with little protection against large corporations who might be looking at your product space. You are their guinea pigs. When LIFX came out with their wifi lightbulb, Philips came out with their within a few weeks. Not a coincidence.

You want to have very clear agreements with everyone working with you (in writing) and budgets planned. If you’re massively successful you need to know in advance how you’ll spend the money, what the timelines are for ordering parts, assembly partners, etc. These are not easy to find so you might as well do the work up front before you have hundreds to thousands of demanding customers waiting after your product.

3. Prepare yourself

The most crucial element of crowdfunding is email. You’ll be glued to your inbox for the duration of your campaign. I used to get up in the middle of the night to make sure I responded to West Coast requests in time for them to see it during their day. An important part of the crowdfunding audience is in America, so you want to cater to them a little. If your project page isn’t clear enough for a non-tech person to understand, you’ll get emails. If it doesn’t explain every single aspect of yoru project, you’ll get emails. You’ll get emails from companies who have chosen crowd-funding projects as a market (marketing, warehousing, manufacturers, etc). Depending on what kind of person you are, you may want to give this task to someone who has experience managing communities online. It’s not a particularly forgiving activity, but you’ll get real feedback on what you’ve put out, both good and bad.

4. Make it easy for the press

If you happen to showcase your product somewhere (we had a booth at CES on campaign launch) while running the campaign, you might meet some journalists who might want to write about what you’re doing. Make it easy for them by having a press link, with a dropbox link to a press release (in .doc format and pdf) and some high resolution (300 dpu) images of your product with a white background. This covers 90% of what journalists need, whether it’s going online or in print. The remaining 10% is interviews you may need to do either online or face to face and those are generally fun. They’re also a good way to practice your elevator pitch which you will learn to repeat like a parrot on crack for months (or years in my case).

5. Money isn’t the problem

Out of all the things your product needs to come to life, money is only one of them. The industry is still quite young and finding talent is difficult. Retailers are starting to get it (John Lewis launched an incubator recently) but technology investors in the UK are still only really interested in investing in businesses already generating revenue. If you’re in the US, you’re in luck (as usual) in that respect but a very limited number of funds are investing in this space. The general public is starting to see interesting connected products hit their Christmas wish lists, but if your product retails for more than £100, you might be in the luxury goods market for now. Connectivity is still expensive and pricing a dark art (usually retail price of RRP is 4 times what it costs you to make the product).

It’s difficult but not impossible to be successful. All you have to do is pace yourself and not expect your campaign to solve all your problems.
Good luck.

Made it to the Top 100 Most Influencial Women on Twitter in the technology sector. Thanks Business Insider.

It’s been a couple of very busy day. I gave the keynote at Thingscon and it gave me an opportunity to actually think about the internet fridge, that idea which doesn’t seem to want to die. So I thought I’d put my designer hat on (yes it’s a little dusty but hey ho) and think about what I wanted out of a smart fridge. I realised that the actors who knows the most about what I have bought is both the supermarket and ME. Not the fridge. The fridge is a better icebox. Some people put things in fridges that I don’t (eggs, tomatoes & onions are good examples). I should still be able to make this whole thing smart. So I decided maybe the smart fridge is just a better way to keep track of things at the point of purchase (NFC in self-service checkout points anyone) or through, you know, the BUYER.

So here’s Pantry (i’m squatting this URL for now, no intention of giving myself more work than I aleady have ;)), an app for you and your food.

It’s simple. It’s an app where you can add something to your pantry (maybe auto-complete from your favorite supermarket’s database) and it starts to count down the time you’ve owned it. You either delete it or you add it to a shopping list which could turn into a digital shopping order if you wanted to. It doesn’t matter if the food is in your fridge or in your pantry but the app can show you what should probably be in the fridge. That’s it.

Just by seeing the number of days you’ve owned something is really useful, and also probably helps keep a saner kitchen. It also probably helps you avoid buying more cinnammon sticks which I often do.

There are favorites because of course, some things have a high churn like milk, toilet paper and in my case orange juice, but you can just add favorites as you go.

So there, sometimes really, the internet of things is about making the world connect to you as a user in a more useful way. I’d love to spend more time on Pantry, maybe one day, right now I’m worrying about lamps.

I appear to be 2nd in the top 100 thought leaders around the internet of things. That’s nice. Thanks Onalytica.

It’s taken me about 2 months to work out how to show the differences between products that companies say are iot and those that possibly aren’t. I suspect I actually need to explain it but I’d rather have a good conversation on Twitter about it so I can tweak things accordingly.

For clarity, a lock means it’s proprietary.
No lock means it’s open source.
Absence of means its not provided by the company directly.