I am a duck
June 21st, 2008Etsy is shit
June 20th, 2008Not that I’m known for being inflammatory but this is total bullshit. In short, our Topoware store was shut, because we weren’t craft enough it seems. No warning, no nothing, just a snappy email once the store had already been shutdown. What sort of customer service is this? If you sell on Etsy and don’t hand sew every single thing yourself, consider yourself warned. I certainly won’t be using them anymore. I’ve included their email and my reply for posterity.
———————
THEM
” Hi there!
This is Tim from Etsy Support. I’m getting in touch with information about what can be sold on Etsy, because it looks like the item featured in your shop might not fit within our selling guidelines.
Here is an outline of what can be sold on Etsy :
Handmade by You: Artists and crafters can sell things they have made. Some production assistance is allowed, but the person running the shop needs to have a large part in creating the items for sale.
Vintage Goods: These must be at least 20 years old. ‘Vintage Style’ items less than 20 years old can’t be sold.
Crafting Supplies: You can sell commercial products that are made for crafting. Things commonly used for crafting but not made for that purpose do not qualify.
Because your listing does not meet our selling criteria, the shop has been closed. Please get in touch if you’d like to sell items that fit into one of the categories above.
Let me know if you have any questions about this!
Thank you,
Tim
Etsy Support”
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US
“Hello Tim,
You find me and Karola extremely shocked of such a dramatic and unfair move on Etsy’s part. Firstly these criteria have never been presented to us as we set up the store several months ago now. Secondly, we have designed Topoware ourselves and invested in getting it manufactured (as it’s nearly impossible do get ceramics and tableware done yourself) in a small quantity of 50 pieces only and in the UK (instead of China like most) in the hope that this detail would be appreciated by the Etsy community. Clearly it isn’t.
I will be blogging about this as I find it a shameful customer service process for any web platform. As a designer, will no longer recommend it to my friends and colleagues.
best regards,
A”
The other 50%
June 8th, 2008
I don’t follow politics that closely, usually because I’m never quite sure which ones I should be following but I must admit I had hoped Hillary would win the DMC. They speak of the glass ceiling. I feel it every day as a woman at the head of a small technology company. “Where are the women in technology?” “Where are the women in banking”,”Where are the women in conferences” are some of the questions I’ve had to answer to in the past year. I used to brush them off, pretending they don’t affect me or my work, which is bs really. Of course they do. Unfortunately. I’ve had to correct on more than one occasion fellow designers/technologists who will say “female” instead of “women”. You’d think this was the dark ages sometimes.
Knowing what she must know about the common denominator in America, I thought Hillary was crazy and admired her for being determined and driven to go against the tide. And if I had been able to, I would have voted for her, because what the US needs now, after such a dark age in terms of leadership and foreign perception, really is a leader that will make them catch up with a modern Europe, a booming Asia and a developing and technologically-advanced Africa.
Next time maybe.
Sciencists are not designers
June 5th, 2008“When you look at the population as a whole, there is no way of describing the patterns. The problem with answering this question is that people normally are not tracked — but today we are tracked thanks to the phones we carry with us.”
Exactly
June 1st, 2008Feeling safe in airports
May 25th, 2008
Coming back from a trip to Israel reminded me about what it used to be like to commute to and from Kuwait and Saudi Arabia in the 90s when I was young. There’s lot of stuff about sur and sousveillance and much digital ink has been spilt on the subject of security and fear, but airport interactions in 2008 either make you feel safe, afraid, frustrated or bored. From the long cues at Heathrow where you really feel you are wasting your time and might never see your luggage again, to the other end of the spectrum, embodied by my experience with El Al.
The whole thing started because I was late. The truth is I hate flying long-haul as I get completely bored and usually drive Matt insane after a few hours. Living and traveling around Europe, I never usually have to deal with that particular issue as most flight last under 2 hours. A glorified bus.
After a number of poor timing and transportation decisions around London, I showed up at the El Al counter an hour before the flight. I immediately knew I was in trouble as the young assistants (one seemed to be about 19) started questioning me quite thouroughly: “Where are you going in Israel”, “Who do you know there”, “How long have you known them”, “Where did you study”, “What do you do”. This didnt feel like anything you’d get out of the Ryanair staff. The young women (there were 3 of them at that point) were looking at me quite intently as if they had already made up their mind that I was a danger to their airline and by extention, their country. There was absolutely no agressive behaviour, the tone of voice was not raised, but the suspicion lay under the surface. They then proceeded to put my luggage (I hadn’t checked in at that point you must remember) through an x-ray machine larger than your average kitchen. Something in my laptop bag disturbed one of the young women and she asked for it to be scanned at least 5 other times. My check-in luggage was then carefully put on a table, as one of the other young women proceeded to ask me more questions about where I had lived and tell me a bit about her own travel, opened, all carefully packed items removed one by one, inspected and swabbed for explosives.
I settled into a state I can only describe as submissive as my future clearly lay in their hands.
They then proceeded to tell me that my hand luggage would be waiting for me at the gate (this implied they didnt want me to add anything to it before I got into the plane) and that I had to get to the gate as fast as possible (ie “run Alex run”) because the flight was leaving soon. So with little other than my passport, boarding pass and iPod, I sprinted through El Al’s dedicated security line guarded by a policeman (soldier?) holding a machine gun.
I ran like my life depended on it across the terminal only to get to the gate and have to go through body search and x-ray all over again. At that point it was clear the flight had been delayed, so panting and coughing, I relaxed at last.
I guess at the time I booked my tickets, I had wanted to make it a more authentic experience and never thought I would get in the plane with respect for a country and a company I had never encountered before. Safety and security at it’s most literal level.
Shalom
May 17th, 2008Language issues: or a rough guide to British English
May 8th, 2008Just saying
May 8th, 2008Alla milanese
May 2nd, 2008Ok so I’ve been back for a week or so and thought I’d report back on this year’s Salone del Mobile visit in a more interesting way.
I think the internet is really good at reporting on the Salone work and I’m sure you’ve all read and seen pictures of the projects presented there, but it only encapsulates one side of the experience. For me, Salone is all about who I saw, who I met and who I sadly only got to wave at. Making plans during Salone is impossible, meetups get changed or canceled, getting from one side of the city to the next takes forever, so it’s really all about who you do get to see and where.
At Bar Basso late one night

Outside the Ingo Maurer exhibition

At Arabeschi di Latte tea room

Outside the Lexus exhibition hall

Inside Molo design exhibition
Prescriptive or predictive information visualisation?
May 2nd, 2008
Something that’s starting to tick me off in the world of information visualisation goes back to why people found it interesting to begin with. When we didn’t know any better, we’d leave information visualisation to Powerpoint and Excel and only insiders and people who’d been to the right schools were able to make any sense of it. The meaning of the information was hidden behind a layer of understanding the average person lacked.
In an age of obsession with visually displaying information (thanks Mr Tufte) that is not directly accessible to us (such as how much carbon is being emitted, information is more accessible to the masses of course, but I’m wondering if that’s all there is to it. “Oh, wow, thats all lot!” is pretty much where information visualisation leaves me at the moment or “Oh, nice!”
We are at a pivital moment where we are collectively starting to suffer from doom’s-day fatigue and our ability to see into the future and observe the consequences of our everyday actions is trumped by these constant visualisations of the depressing “now”.
Part of being a responsible adult is supposed to be about taking responsability for our actions and understand that they have consequences is it not? Why can’t our technologies help us with that? I would like to see us move towards a world full of little everyday objects that give me a glimpse into the future if I keep doing things the way I do, total yearly bills based on my current usage, predictions about how much I’ll have to spend on food and how much weight I’ll gain if I keep at the current pace. It’s not prescriptive and I don’t think it’ll be depressing. It’s just making information I need to lead a sustainable life, more easily accessible and more empowering than simple clever reporting.
I guess that used to be on the next slide.
6 Things to remember once you move to London
May 1st, 20081. London doesn’t want you here, which is why the weather is always shit. It’s your job to carry an umbrella at ALL TIMES. Even on those sunny-looking days. It’s a trick, don’t lt it get you.
2. Always remember to comment on how shit the weather is, it’ll make you agreeable to the locals.
3. If you’re Canadian, when accused of being American, enjoy those few moments of embarrassment the person will go through, while finding a reason they really loooove Canada and have been skiing there once.
4. London still doesn’t want you here, which is why it’ll try driving you off the sidewalk by put half of its inhabitants in your way on Oxford Street. You need to develop an equally agressive and fast pace and directional skills usually required for video games.
5. Alcohol is social glue here. If you don’t want to become a functional alcoholic, and antisocial, make sure to pay for the next round, but leave enough in your glass to not end up drinking at everyone’s pace. (Remember, glasses are larger here as well so when they serve you a “large glass” of wine, that’s actually a quarter of a bottle.)
6. You are here because you WANT to be here, not because the quality of life is high, believe me it isn’t .
We get the leaders we deserve
April 30th, 2008It’s election day tomorrow in London and it’s been sort of entertaining and depressing at the same time to follow the campaign (I’ve been keeping track of the one on the other side of the pond through the excellent Bagnews notes).
It’s almost like we’re collectively confused about the difference between entertainment and politics.
Chris’s excellent links on this issue here.





